The Osborne Group is proud to announce that Michael Dick, Certified Value Builder and Human Resources/Operations Principal will be speaking at the Family Enterprise Forum on November 8th, 2017. The event is being held at the Courtyard Marriott Conference Centre in...

Firstly, I must declare I don’t really like fishing.  I can’t sit still that long.  But I have watched enough fishers to know two things: 1) how important technique is to a successful outcome and 2) it takes more skill than it looks. What I have done, is a lot of...

The following is an excerpt from a Value Builder System publication. The Osborne Group Principal Michael Dick is a Certified Value Builder.   How do you know the right time to sell your company? One answer is when someone else is willing to invest more in your...

I was thinking about the idea of being customer-focused in the context of some recent customer service gaffes that have had a lot of visibility - particularly in a time of social media "instant gratification" feedback.  Why is customer-focused action seemingly so...

We all make thousands of decisions every day - from the relatively small, perhaps inconsequential, ones such as what to wear that day, to the bigger, more impactful decisions about career choice or life style purchases. We like to think every decision we make is right...