Nexus Communications

Orientation & Onboarding

AccorHotels HEARTIST™

AccorHotels, a global operator of multiple hospitality brands, was seeking to align its luxury brands around its HEARTIST™ customer service model. This program, targeted at both people leaders and individual contributors, was part of a larger onboarding program that included brand immersion, loyalty, service culture, diversity/D&H and other hotel-facing tools to integrate and align global behaviours across the enterprise, while activating each brand’s unique promise and guest experience. Tools have been developed for live workshops, TTT, digital, brand immersion and other applications.

AccorHotels HEARTIST™ brands
AccorHotels HEARTIST™ work samples


Case Studies + Perspectives

We transform cultures.
We reimagine the employee experience.

Let’s connect your people with purpose

Purpose and values-driven organizations, organizations that have a shared collective ambition – they all consistently outperform those who aren’t motivated by something higher. If you’re ready for a strategically executed culture transformation, then Nexus is here to help.