ORIENTATION & ONBOARDING

The first 90 days of the employee experience is one of the most impactful periods when employees often determine how long they will stay. Whether your objectives are to improve cultural alignment, reduce attrition, get new hires up to full productivity faster, enhance your position as an employer of choice, enhance the customer experience, reduce conduct risk, or all of the above. The first 90 days are key to properly onboard new employees. Nexus can provide innovative solutions for pre-boarding and onboarding experiences in both digital and live formats, working in concert with your team to establish best-in-class orientation and onboarding that promises to outperform.

HBC is a global multi-banner retailer with retail presence in North America and Europe, in addition to technology operations in India. HBC was seeking to leverage and align a consistent first 90-day experience for all banners, its head offices and international operations – tailoring communications to people leaders versus individual contributors while respecting the unique brand activations required for each banner.
Nexus worked with stakeholders across the enterprise to aggregate, refine and innovate live, digital, video and print materials to help differentiate the experience, creating a welcoming and impactful package that helped align the enterprise while encouraging HBC associates to live the brand.
ACCORHotels, a global operator of multiple hospitality brands, was seeking to align its luxury brands around its HEARTIST™ customer service model. This program, targeted at both people leaders and individual contributors, was part of a larger onboarding program that included brand immersion, loyalty, service culture, diversity/D&H and other hotel-facing tools to integrate and align global behaviours across the enterprise, while activating each brand’s unique promise and guest experience. Tools have been developed for live workshops, TTT, digital, brand immersion and other applications.
Cavendish Farms is one of North America’s most beloved manufacturers of potato products and appetizers for retail & foodservice. Working in concert with HR, operations and marketing teams, Nexus has helped deploy orientation and onboarding tools for both head office and plant locations across the enterprise.

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