Manulife John Hancock (Manulife) is a global financial services provider – supporting its 26 million customers with advice, insurance, and wealth management solutions across 22 countries. As digital disruption continues to shape the role of traditional financial institutions, Manulife recognized the need to empower and equip their workforce to navigate change. 

As a key partner, Nexus supported development of the SHIFT and Energizing Change a 2-part learning program designed to teach employees the importance of change resilience and outline the critical skills and mindsets needed to embrace change. As an initial phase, Nexus developed a SHIFT launch campaign including on-the-job learning guides, videos, a central digital hub, and podcast series showcasing stories of change agents across the business. As a ‘fast follow’ Nexus then developed a high impact Energizing Change eLearning module, which provided skills-based learning that built upon SHIFT content.    

Through SHIFT and Energizing Change Manulife was able to provide a comprehensive learning program that unpacked the WHAT, WHY, and HOW of change enablement – and ultimately shift workforce culture to take a proactive stance on change. Other Manulife programs supported by Nexus include performance enablement, learning ecosystem, reskilling, and more.