LEARNING & DEVELOPMENT

We are in an unprecedented time for organizational transformation. The need has never been higher for companies to innovate how they deliver an always learning, growth mindset methodology. For nearly two decades, Nexus has been pushing the boundaries beyond traditional learning and development design. We’ve developed innovative learning strategies for virtually every kind of program – new product launches, product knowledge, medical, regulatory and compliance, leadership, program execution, customer service and more. Our approach to content development is to design innovative participant experiences with measurable results.

ACCORHotels was seeking a communications and learning partner to help launch a global training and change management program for Le Club ACCORHotels, a global loyalty program spanning 19 brands. Nexus helped launch a phased change communications and learning plan spanning 4 global regions in live and digital formats. The result was an immersive experience for multiple stakeholder groups across hotel leadership, call centres and customer facing hotel employees to welcome members of Fairmont President’s Club, Swissôtel Circle and Raffles Ambassadors to Le Club ACCORHotels.
Town Shoes Limited was looking for a partner to help bring its customer service engagement program to life. Working in concert with multiple team stakeholders from merchandising, operations, marketing and HR, Nexus helped launch EPIC, a tailor-made live and digital training program for all store associates to help bring Town Shoe’s customer service training program to the next level.

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RBC required a learning and development partner to support its Career Launch Program to 3 primary stakeholder groups – early-in-career youth, people leaders and HR program managers. Nexus launched an integrated program across digital and branch channels as part of the CLP thought leadership roadshow. The modular, dual language, pro-digital learning program has become the backbone and core intellectual property behind RBC’s Future Launch initiative.

As part of a global service culture initiative spearheaded by the client’s Global Talent & Culture team, FRHI (now ACCORHotels) was seeking a Learning and development partner to help develop and produce learning assets across digital and facilitated in-person training. Nexus created the learning program and communications roll-out support in 17 languages, for 3 brands. The result? A 3% increase in global engagement, and 13% increase in JD Power Service Index ranking globally.

VIDEO EXCERPT

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